+ WHAT HAPPENS IN MY FIRST FITTING?
The consultation consists of 4 parts that all fit into your appointment:
Part 1: Your initial consultation is an integral piece of this process. We'd like to get to know you, your current wardrobe needs, fit concerns and personal style. Creating the perfect garment requires more information than just measurements, because style is personal. We want the full picture in order to understand how we can provide the best results for you.
Part 2: We will walk you through your choices for style, fabric and fixings. This is a collaborative process based on our initial conversation in order to select the best combination that is tailored to your taste and lifestyle.
Part 3: Using our custom trial garments, we will get to know the fit you are looking for and confirm the measurements required for it.
Part 4: Secure your order with a deposit and we take your information to our local manufacturer. Your custom garment will take 3-6 weeks to complete, upon which a follow up alteration appointment will be made.
+ HOW LONG DOES IT TAKE TO GET MY FINAL GARMENT?
The total time frame from start to finish varies for every client due to the number of follow up alterations required. You can expect the first fitting to be scheduled for 6-8 weeks after the consultation, but beyond this point every customer will differ.
+ WHAT’S THE SIZE RANGE?
Our size range is based on your shoulder measurements and not the traditional number range. Standard sizing has proven to be inconsistent between brand names and changes over time, so we’ve adopted a practice that is common in the men’s industry and that means we use real numbers.
As far as the range of our abilities, we’ve created this business in an effort to accommodate all shapes and sizes. If you have a concern about possible limitations in our range, please reach out to us via our contact form and we will gladly discuss further.
+ WHAT IS THE PRICE POINT?
Our private label suit sets start at $1200 for made-to-measure, and bespoke orders start at $3000. Price varies due to fabric selection and custom features.
+ DO YOU MAKE MENSWEAR?
This is not something we offer due to the custom patterns we’ve drafted in order to accommodate women’s bodies. However, things may change in the future.
+ WHAT STYLES CAN I ORDER?
We have a variety of style options to choose from, and we welcome custom requests. Please book a consultation for more information and specific requests.
+ WHERE DO YOU MANUFACTURE?
All of our garments are manufactured in Canada.
+ WHERE IS YOUR FABRIC FROM?
We source fabric from many different places, but primarily England and Italy. Our fabric selection is comprised of a private label, designer names, and seasonal collections. We specialize in wool blends that offer stretch as opposed to traditional 100% wool, which means we’re always looking for new sources to add as options.
+ CAN I ORDER OTHER ITEMS CUSTOM?
We offer bespoke services for any requests that are outside of our pattern range. As it stands, we only offer made-to-measure for jackets, trousers, and skirts.
+ WHAT IF I’M NOT HAPPY WITH MY ORDER?
We take customer satisfaction very seriously. The consultation process and follow up fittings are designed to ensure the best results. We will not deliver your finished garment until you’ve signed off. Should there be an unforeseen issue with fabric or fit that cannot be altered, we will provide one re-make. This is done on a case-by-case basis and will be discussed as necessary.
+ WHAT IF I DON’T HAVE TIME FOR A CONSULTATION?
We understand that it can be difficult to find time, but the consultation process is integral to your overall satisfaction. This is why we’re located downtown, have pre-book appointments, and offer mobile services. With as little as 30-minutes we can gather the information we need to ensure results. Please send us a note via our contact form and we can discuss the best way to navigate around your needs.
+ ARE ALTERATIONS INCLUDED?
Yes. Your garment is not finished until we’ve completed follow up alterations. Any changes made in order to complete your piece prior to final delivery are considered to be part of the purchase price. Any alterations requests post delivery will be charged accordingly.
+ DO YOU SELL ONLINE?
We are operating on a brick and mortar model, which means all transactions are completed in person. While you can find information about us here and view a sample collection, we do not offer order submissions online. The reason behind this is due to the unique and technical nature of tailored garments on women. While technology is rapidly advancing and this may change in the future, we’ve taken a step away for automation and revisited the traditional roots of clothiers.
+ CAN I PLACE AN ORDER FROM OUT OF TOWN?
Currently we are only accepting clients in the GTA or with the ability to attend follow up fittings. We’ve stepped back from digitization and believe that face-to-face consultations provide the best results.
+ DO I HAVE TO MAKE A PURCHASE ONCE I COME IN FOR A CONSULTATION?
There is no mandatory obligation to purchase anything you don’t want to. The consultation is intended to get a better understanding of who you are and what you need, but sometimes it takes time to decide and we understand that.
+ DO I HAVE TO PAY A DEPOSIT WHEN PLACING AN ORDER?
Yes. The deposit required before we place your order is 75% of the total. This is a non-refundable deposit due to the materials and labour that are used for your custom garment.